1. Introduction

Welcome to ELyS Concierge’s website (www.entreluzysombra.com). By accessing or using this website, you agree to comply with and be bound by the following terms and conditions. ELyS (Entre Luz y Sombra), a concierge service based in Marbella, Spain, is committed to providing exceptional, personalized service to all clients. If you do not agree to these terms, please refrain from using our website and services.

2. Services Offered

ELyS offers a wide range of concierge services, setting us apart with our personalized touch and deep local expertise. Our services include:

• Travel Planning: Customized itineraries, bookings, and exclusive experiences for individuals, families, or groups.

• Event Planning: Comprehensive event and wedding planning, including vendor management, venue booking, and on-site coordination.

• Real Estate and Property Management: Property maintenance, renovation consultation, and home security.

• Car Rentals and Driver Services: Luxury car rentals, chauffeur-driven services, and airport transfers.

• Domestic Services: Nanny, babysitting, cleaning, and personal assistant services.

• Urgent Assistance: 24/7 emergency support during your stay, including medical and travel-related assistance.

Please note that where ELyS arranges accommodation, transportation, experiences or other services provided by third parties, such services are supplied by independent providers. ELyS acts as an intermediary and concierge service provider, arranging and coordinating these services on behalf of its clients. While we strive to ensure the highest standards, ELyS cannot guarantee the availability, performance or quality of services provided by third parties.

Any contract for the provision of third-party services is concluded directly between the client and the respective service provider, unless expressly agreed otherwise in writing.

3. User Responsibilities

By using our services, you agree to:

• Provide accurate, complete, and up-to-date information when making bookings or requests.

• Ensure that you have the legal capacity to enter into binding agreements.

• Be at least 18 years old for booking services such as real estate management, car rentals, and event planning.

4. Bookings and Payments

• Booking Confirmation: Upon submitting a service request, you will receive a booking confirmation by email or phone. Certain services may require advance booking and are subject to availability.

• Payment Terms: Payment for ELyS services and, where applicable, third-party services arranged on your behalf, must be made using the payment method specified at the time of booking. Deposits, advance payments or full prepayment may be required depending on the requested service and the applicable supplier's terms.

• Cancellations and Refunds:

  • Cancellation and refund policies vary depending on the specific service and, where applicable, the terms and conditions of the relevant third-party service provider.

  • Any applicable cancellation fees, supplier charges or non-refundable amounts will be communicated to the client prior to confirming the booking.

  • Where ELyS acts as an intermediary, refunds relating to third-party services are subject to the applicable supplier's cancellation and refund policy.

  • Fees charged by ELyS for its own concierge, coordination, planning or intermediary services are non-refundable once the relevant service has been performed, unless otherwise agreed in writing.

5. Intellectual Property

All content, trademarks, and materials displayed on the ELyS website, including logos, service descriptions, and images, are the intellectual property of ELyS or its partners. Users are not permitted to copy, distribute, or otherwise use any content without prior written permission.

6. Privacy Policy

ELyS is committed to protecting your personal data. We collect, process, and store data in accordance with the GDPR and local data protection regulations. For a clear understanding of how we handle your data, please refer to our Privacy Policy, where we summarize key data protection practices to ensure transparency.

7. Third-Party Links and Services

Our website may contain links to third-party websites or services. These links are provided for your convenience and do not signify our endorsement of the content or services offered by third parties. ELyS is not responsible for the availability or accuracy of the services provided by external vendors. Please exercise caution when interacting with third-party links.

8. Liability Limitation

While we strive to provide a seamless experience, ELyS will not be liable for:

• Interruptions or changes to third-party services (e.g., flight cancellations, hotel issues).

• Delays, losses, or damages arising from the use of external services such as car rentals or event venues.

• Any indirect, incidental, or consequential damages resulting from the use of our website or services. In the event of negligence, ELyS will handle disputes in line with Spanish law.

9. Governing Law

These terms and conditions are governed by the laws of Spain, specifically the jurisdiction of Marbella. We are committed to resolving disputes amicably and prefer mediation as the first step. Any unresolved legal disputes will be subject to the exclusive jurisdiction of the courts in Marbella.

10. Amendments

ELyS reserves the right to amend these terms and conditions at any time. Updates will be posted on our website, and users will be notified of significant changes. We strive to update our policies periodically to ensure transparency and compliance with any regulatory changes.